GlobeTalk Virtual Card - General Questions
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Do I need to switch my long distance service to use GlobeTalk Virtual Card Service?
No, you do not need to switch your long distance service. When you use GlobeTalk Virtual Card Service, you are accessing GlobeTalk's network directly by dialing a toll-free number. All call charges will be deducted from your account balance. There will be no interaction with your long distance provider when using GlobeTalk Virtual Card Service.
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When can I start using GlobeTalk Virtual Card Service?
Almost instantly after signing up and creating an account, you will be able to make calls within 15 minutes.
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Do I have to sign a contract?
No, a contract is not required to use GlobeTalk Virtual Card Service.
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How do I make a call?
click here for Dialing Instructions.
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Are there phone numbers that I should not register?
For your security, we recommend that you register private phone numbers; such as home, office, or cellular phones. Registering non-secure (public) phone numbers are a risk and calls made from these numbers will be your responsibility. Payphone numbers can not be registered.
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Can I cancel my service?
If you are not satisfied with GlobeTalk Virtual Card Service, you may cancel at any time by contacting us online or toll free at 1-800-615-0306. For the prepaid service, any unused balance on your account will be forfeited.
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How are my calls rated?
All calls are rounded up to the next full minute (60 seconds). Applicable federal, state and local taxes are not included in the rate per minute and will be charged to your account separately.
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Will my cellular carrier charge me for calls from my cellular phone?
Your cellular carrier should not charge you for international calls when using GlobeTalk Virtual Card Service although the call will use your cellular airtime. If you are unsure of the charges you may incur from your cellular carrier as a result of using GlobeTalk Virtual Card Service on your phone, please contact your cellular carrier.
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What activities can I do with my account online?
When you sign up for and create a GlobeTalk Virtual Card Service account, you will have the flexibility to manage your account online including:
- Editing Account Profile and Registered Numbers
- Viewing Call History
- Recharging Your Account (Prepaid Service Only)
- Viewing Recharge History (Prepaid Service Only)
- Viewing Monthly Bills and Payments (Postpaid Service Only)
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How can I contact you if I have questions about my account?
You may reach us online or speak to one of our Customer Care representatives.
To send us an e-mail, click on Contact Us.
Toll Free: 1-800-615-0306
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What are the applicable taxes for purchasing GlobeTalk Virtual Card Service?
State and Local Sales Tax:
Cities, states and counties may levy taxes on long distance calls and some services and features. Primus collects all taxes and remits them to the proper jurisdiction.
Federal & State Universal Service Funds (USF):
Surcharges to recover our costs of contributing to Federal and State Universal Service Funds, which are mandated by state laws and/or rules to provide affordable telecommunications services to all citizens, including low-income, eligible schools and libraries, rural health providers, and consumers in high cost service areas.
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Can I sign up for both Prepaid and Postpaid services?
You may have multiple GlobeTalk Virtual Card Service accounts with either prepayment or pay after use option. However, the phone numbers you register may not be on more than one account.
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I have signed up for a Prepaid account but would like to change to Postpaid (or vice versa), how can I make the change?
To change your payment option for your GlobeTalk Virtual Card Service account, please contact us online or speak to one of our Customer Care representatives.
To send us an e-mail, click on Contact Us.
Toll Free: 1-800-615-0306
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GlobeTalk Virtual Card - Prepaid Billing and Payment Questions
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How do I find the balance remaining on my account?
To find the balance information on your account,
1. Log in to My Account
2. Click Balance
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What are the different recharge values I can choose from?
You may recharge your account at anytime by logging in to My Account and select from $10, $25, or $50 to add to your account.
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How do I recharge my prepaid account?
To recharge your GlobeTalk Virtual Card Service account:
- Log in to My Account
- Click Recharge Account
- Select the amount to add
- Change the credit card or billing information as necessary
- Click Recharge
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GlobeTalk Virtual Card - Postpaid Billing and Payment Questions
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How will I receive my monthly invoice statements?
At the end of your billing period, an invoice will be posted online to your GlobeTalk Virtual Card Service account. Your credit card will be conveniently charged for the calls made. To view your invoice and payment history, simply log in to My Account and click on Bill & Payment History. There will be no paper statements mailed to your home. However, you will be able to print a copy of your invoices directly online if you wish.
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Will I be charged any fees if I haven't made any calls for the month?
GlobeTalk Virtual Card Service will not charge for calls you have not made.
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Will I be able to view my invoice and payment history?
Access to your past invoices and payment history is available around the clock online by logging in to your GlobeTalk Virtual Card Service account. Simply click on Payment History after you are logged in to My Account.
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When will my credit card be charged?
Your credit card on file will automatically be charged on the day your invoice is posted to your GlobeTalk Virtual Card Service account.
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GlobeTalk Platinum - General Questions
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What long distance calls does Globetalk Platinum service provide?
When you choose GlobeTalk Platinum service, you are selecting PRIMUS as your long-distance carrier. We will handle your in-state long distance calls, state-to-state long-distance calls, and international long distance calls. You may choose another carrier for "Regional Toll" or "Local Toll" calls (calls that stay within your state that are not considered long distance). These calls can be handled by your local phone company or, if you prefer, by PRIMUS at the same per minute rate as your in-state long distance which varies by state.
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Can I select a different carrier for long distance only?
No, your domestic long distance provider has to be the same as your international provider and vice versa.
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Is there a switching fee if I change to PRIMUS to use GlobeTalk Platinum service?
PRIMUS does not charge a fee when switching your service. A fee may apply when switching long distance carriers by your current provider.
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Do I have to call my local phone company to switch my long-distance service to PRIMUS?
Probably not. In most cases, we can take care of it for you. Sometimes, however, a local company will insist on hearing directly from the customer. If that's what happens to you, call GlobeTalk Customer Care at 1-800-615-0306 and we'll help you complete the switch.
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I tried to switch to Primus, but my local phone company couldn't do it. Why not?
Probably for one of two reasons. The first is you most likely have a security block on your line called a "PIC Freeze." That prevents long-distance companies from grabbing your business without your express authorization. To "unfreeze" your line, call GlobeTalk Customer Care at 1-800-615-0306 for the right code to give your local phone company so they can complete your switch to Primus. The second reason may be that there is a long-distance service restriction on your line (usually something like an unpaid deposit or outstanding balance). Call GlobeTalk Customer Care at 1-800-615-0306 to identify the problem so we can help you complete your switch to Primus.
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How long will it take for my PRIMUS service to become active?
Our goal is to switch our customers over with minimal inconvenience. Typically, we can switch customers over to our service within 7-10 business days. You will be notified of the date of the switch over and receive an email confirmation.
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What are the taxes & surcharges with my long distance service?
Telephone service is subject to a number of federally mandated taxes and surcharges that help finance the different regulatory bodies, such as the Federal Communications Commission and the state Public Utilities Commissions, and sponsor programs that benefit all telephone subscribers, please see the descriptions below.
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What are the most common taxes & surcharges for GlobeTalk Platinum service?
State Statutory Gross Receipts Tax:
A tax on total revenue paid by all telephone companies. This tax funds the Public Utility Commissions and other state services.
State and Local Sales Tax:
Cities, states and counties may levy taxes on long distance calls and some services and features. PRIMUS collects all taxes and remits them to the proper jurisdiction.
Federal & State Universal Service Funds (USF):
Surcharges to recover our costs of contributing to Federal and State Universal Service Funds, which are mandated by state laws and/or rules to provide affordable telecommunications services to all citizens, including low-income, eligible schools and libraries, rural health providers, and consumers in high cost service areas.
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GlobeTalk Platinum - Billing and Payment Questions
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How will I receive my monthly invoice statements?
At the end of your billing period, an invoice will be posted online to your GlobeTalk account. Your credit card will be conveniently charged for the calls made. To view your invoice and payment history, simply log in to My Account and click on Bill & Payment History. There will be no paper statements mailed to your home. However, you will be able to print a copy of your invoices directly online if you wish.
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Will I be charged any fees if I haven't made any calls for the month?
GlobeTalk will not charge for calls you have not made.
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Will I be able to view my invoice and payment history?
Access to your past invoices and payment history is available around the clock online by logging in to your GlobeTalk account. Simply click on Payment History after you are logged in to My Account.
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When will my credit card be charged?
Your credit card on file will automatically be charged on the day your invoice is posted to your GlobeTalk account.
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Lingo Mobile - General Questions
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Do I need to switch my cellular service to use Lingo Mobile?
No, you do not need to switch your cellular service. When you use Lingo Mobile, you are accessing our network directly by dialing a local access or toll-free number. This means you can keep your current cell phone provider while still enjoying low cost calls to your favorite international destinations!
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How many cell phone numbers can I register?
You can register up to 2 cell phone numbers for Lingo Mobile service.
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Do I have to sign a contract?
No, a contract is not required to use Lingo Mobile.
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When can I start using Lingo Mobile service?
You will be able to start making Mobile calls within 15 minutes of signing up for Mobile and creating an account.
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Will my cellular phone company charge me for calls from my cellular phone?
Your cellular carrier should not charge you for any of the international calls you make using Lingo Mobile, although the calls will use your cellular minutes. If you are unsure of the charges you may incur from your cellular carrier as a result of using Lingo Mobile on your cell phone, please contact your cellular carrier.
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Can I cancel my service?
If you are not satisfied with your Lingo Mobile service, you may cancel at any time by contacting us toll free at 1-800-615-0306.
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How do I make a call using Lingo Mobile?
click here for Dialing Instructions.
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What can I do in my online account?
When you sign up for Lingo Mobile, you will have the flexibility to manage your account online. This includes:
o Editing Account Profile and Registered Numbers
o Viewing Call History
o Viewing Monthly Bills and Payments
o Managing Speed Dial with MyPhonebook Feature
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How can I contact Lingo if I have questions about my account or my Mobile service?
You can either call us at 1-800-615-0306 to speak to one of our Customer Care representatives or email us with your question.
To send us an e-mail, click on Contact Us.
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Lingo Mobile - Billing and Payment Questions
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Is there a prepaid option for Lingo Mobile?
No. Prepayment is not available for Lingo Mobile at this time.
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How will I receive my monthly invoice statements?
At the end of your billing period, an invoice will be posted online to your online account. Your credit card will be conveniently charged for the calls made. To view your invoice and payment history, simply log in to My Account and click on Bill & Payment History. There will be no paper statements mailed to your home. However, you will be able to print a copy of your invoices directly online if you wish.
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Will I be charged the monthly fee if I haven't made any calls for the month?
Yes, once you sign-up for Lingo Mobile, you will be billed the monthly fee and any applicable taxes even if there is no usage on your account.
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Will I be able to view my invoice and payment history?
Yes. Access to your past invoices and payment history is available around the clock online by logging into your online account. Simply log in to My Account and click on Payment History.
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When will my credit card be charged?
Your credit card on file will automatically be charged on the day your invoice is posted to your online account. Please note that Primus will appear in the line item on your credit card statement for your Lingo Mobile service charges.
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